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C8.2 – Requirements for products and services for ISO 9001
This policy outlines the approach to managing the requirements for products and services as required by Clause 8.2 of ISO 9001:2015. It ensures that the organisation establishes clear processes to determine and meet customer requirements, as well as applicable regulatory and statutory requirements for the products and services provided.
ISO 9001:2015 – Requirements for Products and Services
Clause 8.2 of ISO 9001:2015 requires organisations to ensure that customer and applicable regulatory requirements are clearly defined and understood before providing products and services. This includes determining customer needs, agreeing on specifications, and ensuring that the organisation has the capability to meet those needs consistently. The organisation must also ensure that any changes in requirements are communicated and addressed effectively. By managing product and service requirements effectively, organisations can enhance customer satisfaction, reduce risks, and ensure consistent quality and compliance.
Requirements for products and services
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